DoubleTree by Hilton London Chelsea

The service. All the staff were friendly and helpful; Neha and Jelitta were outstanding in their help and guidance.

I needed disabled access and the location was good right near the Imperial Wharf station, so only a 2 min walk and there was lift access at the station. The hotel also had good accessibility with lifts and a walk in spacious, shower. The staff were professional and friendly at reception, the rooms were very clean and tidy and housekeeping was excellent. We stayed as a family of 3 in one room for a sight seeing trip. There was a double bed and single bed and we were very comfortable. My daughter was happy with the large TV in the room. The black-out curtains were excellent and the air con was good - it was a hot weekend.

Staff were so friendly, and we got a little warmed cookie on arrival All facilities were amazing, clean, high spec absolutely gorgeous building Needed a shop to get some water, they gave me a bottle complimentary which was so sweet The breakfast was so yummy, so many options, plentiful and the breakfast staff were so chatty and helpful The bedroom was so comfy, big and clean, the bathroom was just amazing, shower pressure was amazing Everything was so clean Plenty of plug sockets and usb- usc options Thoroughly enjoyed and cannot wait to come back

Excellent room, and the evening meal was very good value for money. The late check-out time of 1200 was useful as we were staying in order to be close to Chelsea and Westminster Hospital where we were visiting a patient after a major operation.

This was our third visit to this hotel - in what has now become an annual tradition. It has never let us down. This time (as per usual) all the staff we came into contact with were friendly and helpful - we arrived three hours before the regular check in time and were just looking to leave our bags and return later in the day but were able to check in early thanks to the reception staff - breakfast is always consistent quality (and it's always good to reacquaint ourselves with the pancake machine) the rooms are comfortable and always clean and - as we have highlighted in previous reviews for this hotel - it's very quiet, as with previous visits we were never disturbed by any noise from above, below, outside or even in the corridor by the door.